E. Where you can get help

Customer Service

For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker. For urgent faults, you can also contact us by phone on 0344 770 6000, please select option 2 on the IVR. Visit our Customer Portal >


Manage Your Account Online

View an invoice, log a query, book an engineer and much more.

  • New easy to view look and feel
  • User-friendly dashboard to help navigate
  • Mobile and device friendly
  • Added security including two-factor authentication
  • To activate your account follow the link HERE

If you still need help, you can call us on 0344 770 6000, select option 1 for customer services and then option 3 for Customer Portal help.